You cannot edit your title, name and date of birth once you have successfully registered, however you can create a new account with the correct details.

No, we do not allow you to edit your title, name and date of birth.

No, you can have a single email id linked to a single account only

Yes. Your email ID is the mandatory requirement for registration.

You cannot modify your e-mail address. You need to register again in Register section

Yes, most of your personal details are editable. It can be done in the section under edit profile tab. However, you will not be able to modify your Title, Name, and Date of birth

You can change your password in the edit section of My account Page.

Go to Login tab on the landing page of Click on Forgot Password Tab, and enter your email id. Your login id and password shall be emailed to your email id immediately.

No, registration is absolutely free of cost.

Please refer to Privacy policy.

Yes you are required to register to be able to shop at karatcraft.com

We are a Full Service Jewellery Retail Brand. We sell Gold Jewellery, Diamond Jewellery, Platinum Jewellery and Silver Jewellery. Our Collection has Mens Jewellery like Mens Rings, Mens Chains, Mens Pendants, Mens Bracelets. For Women we have everything that you would want either as Casual Jewellery, Bridal Jewellery or Cocktail jewellery. We also have a lot of Light weight Kids Jewellery and Jewellery for Teens.

Our Product Range includes Rings, Earrings, Pendants, Lockets, Pendant Sets, Chains, Bracelets, Bangles, Maang Tikkas, Mangalsutras, Tanmaniyas, Nose Pins, Ear Cuffs, Necklace, Necklace sets, Ethnic Indian Jewellery, South Indian Temple Jewellery, Gold coins in 22 Kt, 24 Kt ( 995 & 999 Purity) Silver Coins etc.

We also service Wholesale orders for Dealers and Distributors. 

Our Corporate Sales team is adept at Creating Brand Logos and Highly Customized Gifts in Precious or Semi-precious metals. Gold coins, Silver Coins, Silver Plated Gift articles, 3 D Brand Logos, Desktop Items, High prestige items. 

Do Call us at 8108217784 or write into query@karatcraft.com for any of your needs.

You are Precious to Us.

Yes, We are the only online jewellery store take an order through the online system, however you could place an order by sending a sketch/scan photograph of the product requirement. We will provide estimation of the product within 3 working days.

No. the chain has been used only for aesthetic purposes. The price of the pendant doesn’t include the chain as shown in the image. The chain needs to be bought separately.

All products come with a certificate of authenticity backed by third party Guarantee about the Quality of the Diamonds.

You can directly search for the product you are looking for through the search field provided on every page. Alternatively you can navigate through our site map for categories in which you are most likely to find your desired product.

Yes you could download our ring sizer and follow the instructions.

Yes, we provide you with that option, while placing an order.

You can log in and go to order info tab and view your order details.

When you place an order with us, you create a login id & password during the registration process. You can use the same to access your account to check your order status.

You’ll receive an automated email & SMS confirmation as soon as your order is shipped.

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.

No, you cannot, but you can call our customer service to help you in this case.

Simply go to My Account after logging in and make the necessary changes.

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive the shipment.

Please refer to our shipping policy for complete details.

You can track the status of your order by logging in and clicking on Order status.

a. Protect your passwords.
i. If using a public computer or terminal, always log out when you complete an online session.
ii. Keep your passwords private. Remember, anybody who knows your password may access your account.
iii. When creating a valid password, use letters and numbers only and it should be 6-15 characters long. A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
iv. Avoid using the same password for multiple online accounts.
b. Be wary of unsolicited e-mail and telephone contacts.
i. karatcraft.com will never e-mail or call a customer and ask that they disclose or verify their karatcraft.com password, credit card, or banking account number. Such information should only be submitted on the web page forms, when completing an order on karatcraft.com or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link, instead go directly to karatcraft.com and then to your account.
ii. If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as karatcraft.com or any of its sister concerns or associates, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to karatcraft.com for investigation.
iii. Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by karatcraft.com. To do this, simply cross-reference confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not do ne, report the incident to karatcraft.com
iv. A word of caution is that never disclose any confidential information such as password in any communication with us or with any of our employee. karatcraft.com  will never ask for such information over e-mails or phone.
v. If you receive an e-mail asking for personal details such as password never respond to it.
vi. A phishing email will normally have a tone of urgency – like "Your account will be temporarily suspended" and therefore please "Login to keep your account active." Please remember karatcraft.com will NEVER send such emails to its customers.
vii. If you are doubtful about the credibility of the email, please DO NOT click on any link provided in the email. This may trigger malicious codes being installed on your PC. You must report the incident tokaratcraft.com
viii. If you receive a suspected spoofed karatcraft.com e-mail, or discover a fake website, please report the incident to karatcraft.com
c. Ensure your Personal Computer is protected:
i. Fraudsters send genuine-looking emails that contain viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.
ii. Here are a few important action points that you should bear in mind:
1. Keep your PC updated with the latest anti-virus / anti-spyware software.
2. Install a personal firewall on your PC to protect your account.
3. Keep your PC updated with the latest security patches and, most importantly, do not click on links or open attachments in unknown or unsolicited (spam) emails.

 

We at karatcraft.com.com are concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. For enhanced security karatcraft.com does not accept any financial information on its servers. All such information entered by you is directly received through our payment gateway and are then transmitted to your banks servers. All this is done through industry standard encryption protocol known as Secure Socket Layer (SSL). Majority of online transactions are completed without incident. However, please keep in mind that customer protection is a two-way street. When buying on any online venue, caution must always be practiced. Following are some guidelines that you should follow to ensure safe and secure online shopping experience.

With the aim of turning your desires into reality, karatcraft.com is glad to present to you the 50% - 25% - 25% Pre Purchase EMI Option.

We want our customers to relish their desires; hence we are offering you the Pre Purchase EMI benefit.

1. Pay only 50% of the total amount to fix the gold rate as on that day.

This is to book the gold just for you. You dont have to worry about Price Fluctuation.

2. Pay the next 25% within a span of 30 days or earlier.

We want to make buying jewelry as easy as it can be.

3. Lastly, the remaining 25%, you can pay with 15 days of the date of 2nd Installment

And then, we start to realize your dream into reality.

Finally the product, specially made for you, will reach in a maximum of 15 to 20 business days.

Note:

This payment option is valid ONLY for Diamond Products above INR 30,000/-

If you wish to terminate the process, 10% of the amount deposited would be deducted, as transaction charges and would be transferred to your account.

karatcraft.com would have the first right of refusal / modification. We however stand committed to delivering Quality and Price.

You can make a payment by using a visa / master, debit / credit card. In this case, your order will be processed as soon as we receive the order. For more details click here

If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realized that the package is damaged, please feel free to get in touch with us within 7 days of receiving the package. We shall not entertain any request beyond 7days. For details please refer our returns policy.

You can report this incident by Toll free No. 1800-22-2213 and speak with our customer service representative or write to us at care@karatcraft.in provide your comments with full details of your address and pin code on Contact us Page. We will revert to you within 3 working days. Also, please check the PIN CODE Prop up you have entered. The pin code should not have any spaces.

We offer a free 30 days exchange for all our Jewelry.
In case you would like to return our jewelry and want a ‘Cash-back’ you can do it within 30 days. Please note some minimum handling charges would be involved and you would get your money-back in 2 weeks. 

Yes once you drop us and email at Contact Us or call our all-day helpdesk at 1800-22-2213, and request a return within 7 days from delivery of the product to your shipping address. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. For details, please refer to our returns policy.

You may drop us an email at Contact us or call our all-day helpdesk at 1800-22-2213, and request a return within 7 days from delivery of the product to your shipping address. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ refund may not be possible. Please note we shall not entertain any request after 7 days from delivery of the product. For Details please refer our returns policy.

You will receive your money in the same manner in which you paid at the time of purchase online.

Yes, you need to provide an Indian delivery address. To check whether we deliver to the required pin code______. You can provide a billing address as a non Indian address.

No. we are sorry, but as of now we do not deliver out of India.

You need to treat this Voucher like cash, karatcraft.com is not liable to replace or reimburse the value of your voucher if it is lost, stolen, damaged or expired.

The Gift Vouchers is valid for ________ months from the date of billing.

Yes. You could redeem the karatcraft.com Gift Voucher only once.

The maximum total value of Gift Vouchers you could purchase online is Rs. 3 Lacs/- Only.

You could purchase multiple vouchers which add up to the desired value.

Rs. Any amount - is the maximum value that can be loaded on one Gift Voucher.

Rs. 500/- is the minimum value that can be loaded on one Gift Voucher.

Gift Voucher is a voucher with monetary value which makes for a great gift, redeemable only at karatcraft.com.